DSI provides expert training to make transition to Blaze easy for Kenworth NE

With seven locations and 250 employees, Kenworth Northeast serves customers in New York, Massachusetts and Rhode Island. The company has operated with the help of DSI’s business management software for two decades, including the browser-based Blaze for the past year.

David Zicari, who is responsible for quality control and asset management, says the benefits of DSI’s software grew substantially when the company made the switch to Blaze.

“Every department that uses it loves it,” says Zicari.

He cites the ease of searching, making changes to a customer file and updating price codes.

Blaze is about 90 percent complete. Kenworth Northeast continues to use DSI’s server-based legacy software for functions that are not yet operational in Blaze. Zicari says it’s simple to work with both the browser-based tool and the legacy program.

He credits the DSI support team with making the transition easy. Typically, DSI staff members respond to questions the same day or within 24 hours. As well, two Kenworth Northeast staff traveled to Texas for instruction with DSI trainers Kevin Huse and Debra Bourbon.

“They answered all of the questions we had and showed us a few time-saving techniques that we didn’t know about it. The training was very valuable.”

The Parts and Service departments at the firm use Blaze the most. Service team members appreciate the fact that it’s easier for all parties to access Repair Order notes from technicians, service advisors and parts employees.

“You can see that efficiency is greater with Blaze,” Zicari says.

Blaze can be accessed on any computer or cellphone anywhere there is an internet connection. Zicari uses his phone to look at reports on a regular basis when he is out of the office.

To learn more about how Blaze can help your company, please contact us. You’ll be glad you did.

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