About Kenworth Northeast
With eight locations and 250 employees, Kenworth Northeast serves customers in New York, Massachusetts, and Rhode Island.
The company has operated with the help of DSI’s business management software for more than two decades. When Blaze was released, Kenworth jumped at the opportunity to drive a quicker and more efficient user-experience with browser-based features.
Shortly after, Kenworth Northeast began the migration from DSI Classic to Blaze. David Zicari, who is responsible for quality control and asset management, says the benefits of DSI’s software grew substantially when Kenworth Northeast made the switch to Blaze.
“Every department that uses it, loves it,” says Zicari. “DSI answered all of the questions we had and showed us a few time-saving techniques that we didn’t know about it. The training was very valuable.”
Today, the transition to Blaze is just about complete. Zicari says it is simple to work with both the browser-based tool and the legacy program.
“We find that Blaze makes it easy to search, make changes to a customer file, and update price codes,” says Zicari.
Kenworth Northeast’s Parts and Service departments use Blaze the most and have been blown away by new efficiencies in the software. Service team members appreciate the fact that Blaze is easier for all parties to access Repair Order notes from technicians, service advisors, and parts employees.
“I, personally, love that Blaze can be accessed on any computer or cellphone anywhere there’s an internet connection,” says Zicari. “I am always looking at reports on my phone when I’m out of the office, which allows me to be more responsive.”