Cumberland Saves Time By Letting Customers Use DSI Connect

Cumberland Truck Equipment Co., with 12 locations in Pennsylvania and Maryland, is putting its customers in the driver’s seat. The firm has implemented the DSI Solutions customer portal, which allows clients to order parts, check invoices and conduct other self-serve tasks.

John Hoffman, IT Manager at Cumberland, (right) says customers appreciate being able to look up information anytime from their computer or mobile device.

“If the customer is looking for a part, they can check our inventory in each of our branches. If we are out of stock in the nearest dealership, we may have it at a secondary location.”

Many customers take advantage of the portal to purchase parts. If they order the same parts on a regular basis, they can even keep a spreadsheet and then upload it to the portal. This saves them from having to enter each part to be ordered.

“Our customers find it simple and easy to use,” Hoffman says. He acknowledges that not everyone is tech savvy and that some clients prefer to call the dealership to place their orders. That works fine for Cumberland. “There are all kinds of different flavors of customers, but the ones who are using the portal really like it.”

Not only do customers like the system, the dealership has found it to be more efficient. Cumberland staff spend less time answering phone calls and taking parts orders by hand.

Here are the key features of the DSI Connect portal:

• View information about each vehicle, including the service history
• Update the vehicle’s mileage in service records
• Order parts and book service appointments
• Look up past invoices and current balances
• Contact the dealership with questions directly on the portal

Here’s a short video about the portal.

To learn more about how the customer portal can help both your dealership and your customers, please contact: sales@dsisolutions.biz