Offer Better Customer Service with DSI Portal

At DSI, we want to help you build better relationships with your clients. We’re pleased to announce the introduction of our new customer portal, which enables you to provide your customers with valuable information.

The advantages of offering clients access to their data through the DSI portal include:

• Reduce your costs of supporting customers by allowing them to serve themselves
• Improve client satisfaction by putting more information at their fingertips
• Your facility may close but the portal is open and available to them 24-7
• Many people prefer the self-serve option rather than having to call the dealership

With the portal, clients can view information about their vehicles, including service history. If the truck needs a part, your customer can search for parts to make sure you have it in inventory. It’s easy for customers to conduct a search – they simply type in a keyword and several options come up. Then the customer selects the item they are looking for.

Best of all, your customers can book service appointments directly on the portal, saving time and effort.

Here are some of the other features of the customer portal:

• Look at past invoices and current balances
• Works great on both smartphones and laptops
• View the service history of each vehicle
• Update the vehicle’s mileage in the service records
• “Contact us” makes it easy for your customer to get in touch with questions

To learn more about the new portal, please contact the sales team.